Return and refund policy

last updated: january 7, 2025

Thank you for shopping with Salvare FZ LLC (operating as salvareparis.com). We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a return and refund policy as outlined below.

To be eligible for a return, the following conditions must be met:

- Timeframe: You must initiate a return request within 14 calendar days from the date you received your order.
- Condition of Items: The product(s) must be in new, unused, and unworn condition, with all original packaging, tags, and labels intact.
- Non-Refundable Items: Certain products are non-refundable, including but not limited to: Personalized or custom-made items Gift cards and hygiene-related products (if applicable) Sale or discounted items (unless otherwise stated)

If you meet the return eligibility criteria, please follow these steps:

- Contact Us: To initiate a return, please contact our Customer Service team at refund@salvareparis.com Include your order number, product details, and reason for the return in your message.
- Return Authorization: We will review your request and issue a Return Authorization Number if the return is accepted.
- Packaging: Securely package the product(s) in the original packaging to prevent any damage during return shipping. Include the RA # and a copy of your receipt or proof of purchase inside the package.
- Return Shipping: You will be responsible for the return shipping costs, unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If the return is approved, your refund will be processed within 7–10 business days using the original payment method.
Please note that:
- Refund Processing Fees: Shipping costs (if any) are non-refundable, except in cases of defective, damaged, or incorrect items.
- Partial Refunds: If items are returned in used or damaged condition (outside of manufacturing defects), we reserve the right to issue a partial refund or refuse the return.

if your item arrives damaged, defective, or incorrect, please notify us within 48 hours of receiving the product. We will work with you to resolve the issue, either by providing a full refund or sending a replacement item. In such cases, return shipping will be covered by Salvare paris.

Items purchased on sale or with a discount may be subject to different return conditions. If a sale item is returnable, it will be processed in the same way as full-price items. However, in some cases, sale items may not be eligible for a return or refund

If you are returning an item from outside the UAE, please note the following:

- Return Shipping Costs: You will be responsible for the cost of return shipping. We recommend using a trackable service for returns.
- Customs and Duties: Any customs duties or taxes incurred on international returns are the responsibility of the customer. We do not reimburse any customs or import fees.

Please note that certain charges are not refundable, including but not limited to:
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- Shipping fees
- Handling charges
- Customs duties or taxes (for international orders)

We recommend reviewing the product details carefully before making a purchase, as our return policy ensures that items are only returned if they meet the conditions specified above.

- Please note that returns may not be possible if the product is used or damaged due to the buyer’s actions.
- Our goal is to provide excellent customer service.

If you need assistance with returns or any issues related to your purchase, we are here to help.

If you have any questions or concerns regarding your return or refund, or if you need assistance with the process, please do not hesitate to contact us at refund@salvareparis.com