shipping policy

last updated: january 7, 2025

Thank you for shopping with Salvare FZ LLC (operating as salvareparis.com). We strive to provide a seamless shopping experience, including efficient shipping and delivery. Below you’ll find important details regarding our shipping policies.

- Order Processing: Once your order is placed, we aim to process and ship your order within 1-2 business days. Orders are processed during our standard business hours, Monday to Friday (excluding holidays).
- Order Confirmation: You will receive an order confirmation email after your order is successfully placed. Once your order is shipped, you will receive a shipping confirmation email with tracking information.
- Backorders or Delays: In case an item is out of stock or there is a delay, we will notify you by email with an estimated shipping date. You will be given the option to cancel the order or choose a different item if available.

Shipping costs are calculated at checkout based on your location, the size of your order, and the selected shipping method. We offer the following shipping options:

- Standard Shipping (UAE Domestic): Estimated delivery time is 2-5 business days from the date of shipment.
- Express Shipping (UAE Domestic): Estimated delivery time is 1-2 business days from the date of shipment.
- International Shipping: Shipping rates and estimated delivery times for international orders will vary by country and the shipping method selected. We will provide you with the shipping options and costs during checkout.

- Domestic Orders (UAE): Shipping within the UAE generally takes 1-5 business days, depending on your location and the shipping method selected.
- International Orders: International shipping times vary depending on the destination country and customs clearance. Typically, international orders take between 7-14 business days for delivery. However, some remote locations may take longer.

Please note that delivery times are estimates and can be affected by factors such as weather conditions, customs delays, and other unforeseen circumstances.

- P.O. Boxes: We do not deliver to P.O. Box addresses at this time. Please provide a physical address for all orders.
- Restricted Countries: Due to shipping carrier limitations, certain countries may be excluded from international shipping. If we cannot deliver to your country, we will notify you during the checkout process.
- Customs & Duties: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Please check with your local customs office for more details.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your order directly through the carrier’s website.

- For UAE Domestic orders, tracking information will be proviced by the courier used for your shipment.
- For International orders, tracking information will be provided by the courier used for your shipment.

Please allow up to 24-48 hours for tracking information to be updated after your order is shipped.

While we strive to ensure timely deliveries, there may be instances where shipments are delayed due to circumstances beyond our control, such as:
- Inclement weather
- Customs clearance delays (for international orders)
- Carrier delays or disruptions

If your order is delayed or you experience any issues with shipping, please contact us at order@salvareparis.com for assistance. We will work with you and the carrier to resolve any issues.

- Domestic Orders: If your order is lost or damaged, please contact us immediately at order@salvareparis.com. We will initiate an investigation with the carrier and provide you with a resolution, which may include a replacement or refund.

- International Orders: For international orders, we will assist you with filing a claim with the carrier. However, please note that once an international order has left our facility, it is the responsibility of the shipping carrier to deliver the package. If the package is lost or damaged, we will assist with claims, but cannot guarantee a full refund or replacement.

From time to time, we may offer free shipping promotions. These promotions are subject to terms and conditions, and may only apply to certain countries, shipping methods, or minimum order values. Please check the details of the promotion during checkout.

If you have any questions or concerns regarding shipping, or if you need assistance with the process, please do not hesitate to contact us at order@salvareparis.com